Endsleigh claims guide

Before you make a claim

If you're a former Endsleigh customer and you need to make a claim, this guide outlines your next steps. This will help make sure you have everything you need handy, so we can get things moving for you. 

The more information you can provide, the faster your claim can be settled.

Contents claims

What information do I need to provide?

Typically, your insurer would need to know:

• Details of the circumstances, including the date and time of the event
• The exact location where the incident happened
• Your insurance policy number
• Any photos or video footage of the damaged items
• If repairs are necessary, please provide two like-for-like repair quotations
• If replacement is necessary, please provide a report confirming the item is beyond economical repair, the original receipt, and two like-for-like replacement quotations
• A crime reference number for lost or stolen items reported to the police

If you're finding it difficult to get an estimate for repair or replacement, let us know and your insurer may be able to help. Please note your insurer may appoint a loss adjuster to assess certain claims.

Tell us as soon as possible by registering your claim using our claims form.

Fire claims

What information do I need to provide?

Typically, your insurer would need to know:

• Details of the circumstances, including the date and time of the event
• The exact location where the incident happened
• Your insurance policy number
• Any photos or video footage showing damage
• An estimated cost of repairs (get two quotes)
• If emergency repairs are necessary to make the property safe and secure, please keep all related receipts and invoices

Please note your insurer may appoint a loss adjuster to assess certain claims.

Tell us as soon as possible by registering your claim using our claims form.

Public liability claims

What information do I need to provide?

Please do not admit blame. If a claim is brought, your insurer will investigation to establish what happened and who was responsible. Even if it looks straightforward, there may be circumstances you are not aware of.

If you have received a formal solicitor’s letter of claim against you, or an incident has happened that you believe could lead to a claim, please tell us immediately.

Property damage

Your insurer would need to know:

• Your name and company details
• Your insurance policy number and contact details
• Details of the person potentially claiming against you

The will also need to know details of the incident, including:

• The date, time, and place it happened
• How it happened
• Details of damage
• Estimates of damage repairs (if possible)
• Photos or CCTV (if possible)

Personal injury

The first thing you should do is act quickly to minimise any damage or injury. That may mean making sure the injured person receives medical attention, or ensuring no further damage is done.

It’s important to make a record of what happened, including:

• What happened during the incident
• The time and date
• Names and contact details of everyone present at the time
• You should consider taking photographs and obtaining statements from any witnesses

You should contact us as soon as possible, even if the person injured hasn’t made a claim against you yet. Your insurers will be able to confirm whether your public liability insurance covers the incident.

Your insurance company will need:

• Your name and company details
• Your insurance policy number and contact details
• Details of the person potentially claiming against you
• Details of the incident including
• The date, time and place it happened
• How it happened
• Details of injury
• Photos or CCTV (if possible)

Please note your insurer may appoint a loss adjuster to assess certain claims.

Tell us as soon as possible by registering your claim using our claims form.

Storm damage claims

What information do I need to provide?

Typically, your insurer would need to know:

• Details of the circumstances including the date of the event
• The exact location where the incident happened
• Your insurance policy number
• Any photos or video footage showing damage
• An estimate for cost of repairs (get two like-for-like quotes)
• If emergency repairs are necessary to make the property safe and secure, please keep, and provide all related receipts and invoices

Please note your insurer may appoint a loss adjuster to assess certain claims.

Tell us as soon as possible by registering your claim using our claims form.

Escape of water claims

What information do I need to provide?

Typically, your insurer would need to know:

• Details of the circumstances including date of the event
• The exact location where the incident happened
• Your insurance policy number
• Any photos or video footage showing damage
• An estimated cost of repairs (get two like-for-like quotes)
• If emergency repairs are necessary to make the property safe and secure, please keep all related receipts and invoices

Please note your insurer may appoint a loss adjuster to assess certain claims.

Tell us as soon as possible by registering your claim using our claims form.

Travel claims

What information do I need to provide?

Typically, your insurer would need to know:

Cancellation claims

• Where and when the incident happened
• Your insurance policy number
• Claimant’s name
• Copy of trip booking invoices
• Copy of trip cancellation invoices
• Amounts being claimed and proof of payments.
• If cancellation is due to illness or injury, provide confirmation from claimant’s GP/Consultant of being unfit to travel

Personal possessions claims

• What happened
• Where and when the incident happened
• Your insurance policy number
• Claimant’s name
• Copy of trip booking invoices
• Proof of original purchase receipt for property
• Amounts being claimed
• Provide two like for like estimates for replacement of item(s)
• Police Crime Reference Number – for lost or stolen property

Medical expenses claims

Please ensure you have contacted your insurers ‘Emergency Assistance Line’ as per your policy documents in the first instance.

• What happened 
• Where and when the incident happened
• Your insurance policy number
• Claimant’s name
• Copy of trip booking invoices
• Receipts for costs incurred
• Total amounts being claimed
• Provide bank/credit card statements if paying foreign currency for GBP conversion 

Tell us as soon as possible by registering your claim using our travel claims form.