Report a travel claim

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Complete

If you're ready to make a claim, complete your details below and a member of our claims team will contact you to arrange your next steps.

Please be aware that any inaccurate statements or the withholding of information will render your claim void. It may also result in criminal prosecution against you if false and dishonest information is provided.

Before you start, please check:
• your excess – you will have to pay this amount towards claims you make. You can see your excesses on your statement of insurance. Different types of claim may have different excesses.
• your cover – make sure you’re covered for the claim you need to make by checking your policy wording and policy summary.

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About you

Claimant name

Policyholder name

Policy number

Date of birth

Insured address line 1

Insured address line 2

Insured address line 3

Town/city

Postcode/zipcode

Is your correspondence address the same as the insured address?

Yes

Correspondence address line 1

Correspondence address line 2

Correspondence address line 3

Town/city

Postcode/zipcode

Your email

Confirm your email

Your contact number

Nationality

Contacting you

We may wish to contact you to discuss your claim. How do you wish to be contacted?

By email

By phone

About the incident

Date of incident

Time of incident

What is your travel departure date?

What is your travel return date?

Original departure point

Original travel number

Original travel date

Original travel time

Final return departure point

Final return number

Final return travel date

Final return travel time

Area of cover

Country you are in/travelling to:

Nature of loss:

Please describe the circumstances leading up to and surrounding the incident, including discovery of the loss

Regions

Don't see a country you're looking for?