Product Guarantee insurance

Ready to make a difference

Helping your business continue when your products fail

A product failing to perform the intended function can devastate a company’s brand name and profitability.  A typical Product Guarantee Insurance policy, where Financial Loss and Product Recall cover is purchased, will provide cover for claims made during the relevant policy period. The cover is an annually renewable policy consisting of product guarantee, financial loss and product recall.

Why Product Guarantee?

After a product has been handed over to the customer, Product Guarantee insurance will provide cover against the cost of replacing, reworking or recovering products that have failed to perform their intended function due to faulty design, manufacture or installation. This cover goes hand in hand with Financial Loss and Product Recall Insurance.

This cover exists because a Product Liability policy does not cover repair or replacement of faulty products, nor any consequential losses sustained by the user arising out of these faulty products.

This policy does not require injury or damage to have occurred (unlike a Product Liability policy) nor does it require the risk of injury or damage (unlike a Product Recall policy). It simply guarantees the product, as a ‘safety net’ for the quality management processes of the policyholder. The only requisite is that the product must have failed to perform its intended function.

Get in touch to find out more about how our team can help you.

The personalised service that Howden provide is absolutely invaluable. Trying to get insurance for my business was a ‘computer says no’ nightmare as it doesn’t fit into any drop down menu categories. I was told on more than one occasion that I couldn’t be insured, or was quoted astronomical rates. Thankfully someone recommended Howden, who took the time to get to know me and my business properly and arranged suitable cover at a reasonable rate. Seven years later I am still very happy with them and have recommended them to friends and clients.
Howden client, via Feefo
Employee typing on keyboard 

Claims example

A sprinkler installer has installed a perfectly functioning sprinkler system but it is not installed to the correct specification and therefore does not suppress a fire as intended – resulting in unexpected or greater than expected damage.

A Public/Products Liability insurer would not provide cover in this example as an inadequate product has been deliberately, albeit innocently, supplied and the product itself has not directly caused the loss or damage.

A Product Guarantee Insurance policy would respond.

Ready when you are

Do you have an existing policy with Howden?

Got a question or query? Give us a few details in the box below and we'll get back to you. 

Our Website Terms and Conditions and Privacy Notice includes information on the scope of our service and how we will handle your data.

3 + 2 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

What to do if you are experiencing financial difficulties

We recognise that the current economic conditions are putting pressure on many households and businesses. At Howden, we are committed to finding ways to assist our customers who may require additional support during these times.

If you’re currently facing financial difficulty, please speak to us about your insurance policies by:-

-contacting your Howden Service Team; 
-calling Howden on 020 7623 3806;
-using the Enquiry form.