A day in the life of a young insurance broker

Aaron Davey joined Howden in 2021, and is an Assistant Account Handler in the Employee Benefits division. Here, he gives some insight into what his typical working day at Howden looks like.

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8am

I get to the office, say hello to co-workers, grab a drink and a quick bite to eat. I have a thorough look through my emails and action any urgent requests from claims to client queries. I also get on with any outstanding work that needs to be done.

9am

I often accompany one of the Employee Benefits consultants on client meetings. This involves discussing renewal of their employee benefits scheme, including how the new terms look with pricing and different levels of benefits, as well as talking them through the pros and cons of the insurance cover they are buying. The key aspect here is building or retaining a healthy relationship with the client so we’re seen as trusted advisors they can rely on.

11am

Once back in the office, I work through my emails and designated tasks, such as answering client queries, dealing with claims, processing renewals, membership changes, and researching the market to get the best deal possible for a client.

1pm

When I’m in the City, I either pop out to eat with colleagues or go to client lunches. Sometimes insurers will come to the office to treat us and keep that relationship thriving.

3pm

In the afternoon, I will attend either client or colleague meetings in person and virtually. I answer calls from clients and check in with them to see how they are as the bond between brokers, clients and insurers is critical to have, to make sure things run as smoothly as possible between all three parties.

6pm

Finally, I complete my last outstanding tasks for the day and mark anything important to be actioned the next morning. I sometimes finish up by meeting some colleagues up at our rooftop bar to have a drink and a catch-up, before heading home.