Mudiad Meithrin Members Claims Advice, Guidance and Helplines

Free Helpline Services

While your policy is in force you may use these free helpline services to discuss business problems in the following categories. Access is via our United Kingdom based call centres 24 hours a day, 7 days a week. However, We may need to arrange to call you back depending on the enquiry. To help us check and improve our service standards, We may record all inbound and outbound calls, except those to the counselling service.

When phoning, please quote policy number TS5/6930345 and Victor Insurance.

Legal Advice Service & Tax Advice Service             Call 0344 893 0859 

Specialist advice is provided 9am - 5pm, Monday to Friday, excluding public and bank holidays. If calls are made outside these times, We will call you back.

Counselling Service       Call 0344 893 9012 

The counselling service helpline is open 24 hours a day, 7 days a week.

We will not accept responsibility if the helpline services are unavailable for reasons We cannot control.

Identity Theft Helpline         Call 0344 848 7071 

This helpline is open 8am – 8pm, 7 days a week.

Full details of the Helpline Services can be found on Page 2 of the Policy Wording – Multi Cover Third Sector Secure Renewal Quote from Victor Insurance.

If you need to make a claim under any cover (other than Legal Expenses, Cyber Liability or Equipment Breakdown) please contact AXA Insurance UK plc as follows:

NB. When phoning or emailing, please quote Victor Insurance and the following policy number
-    Member Playgroup, Nurseries and Mother and Toddler Groups of Mudiad Meithrin Cyf – Policy Number 90165049

For material damage, business all risks, business interruption, book debts, terrorism, employee dishonesty, money and assault, goods in transit, deterioration of stock and personal accident covers.

Tel: 0370 900 0867 – Option 2

Email: [email protected]

For Employers’ Liability, Public and Products Liability covers 

Tel: 0345 900 4185 – Option 3

Email: [email protected]

For Professional Liability cover

Tel: 01204 877556 Email: [email protected]

For Charity Trustees’ Management Liability cover 

Tel: 01204 877556 Email: [email protected]

If your claim is relating to Cyber Liability or Equipment Breakdown please contact HSB Engineering Insurance Limited.

Telephone: 0330 100 3432. Lines are open 24 hours a day, 365 days a year.

Email: [email protected]

If your claim is relating to legal expenses please contact DAS Legal Expenses Insurance Company Ltd:

Telephone: 0344 893 9012 available 24 hours a day, 7 days a week.

Alternatively, you can visit www.das.co.uk/legal-protection/how-to-claim

In respect of legal expenses: please do not ask for help from a lawyer, accountant or anyone else before we have agreed that you should do so. If you do, we will not pay the costs involved even if we accept the claim.

For full information on making a claim, please refer to pages 15 – 16 on the Victor Insurance wording under section ‘Making a Claim’.