Our Claims Team

Construction & Infrastructure Assets

Get in touch with our specialist team

Our claims philosophy

Our Claims team is based in our London office, integrated directly within our Construction & Infrastructure Assets team. This approach means our team understands your needs inside and out, resulting in clear and consistent communication, and a positive experience with your interests at the forefront.

$7.8bn

paid out in claims, in the last 4 years

1

a team of dedicated specialists, on hand to support you

With you at every step

Informing

We optimise the reporting process through proactive triage and claims advocacy, and ensure your business's key data requirements are met via our online portal.

Managing

We manage high value, low frequency matters like Professional Indemnity (PI) notifications expertly, carefully assessing each case, and flagging potential coverage issues. This can make for significant time and cost savings over the long term.

With vast experience in handling claims portfolios, we excel in managing low-severity, high-frequency claims and have created a market-leading claims solution across major construction and infrastructure asset portfolios. We manage large portfolios of claims with delegated settlement authority and a single payment mechanism.

Understanding

Once we’re invested in the process, our team will learn about the way you work and how you report claims internally. We‘ll optimise this process and conduct regular visits for support, claims review and training.

Supporting

In-house lawyers, wording drafters and a panel of client-focused lawyers will always be available to review serious coverage challenges and provide advocacy services. We encourage a no surprises culture and executive reports will always inform your business of financial exposures.