What are the top trends in benefits and reward in 2023?

Insight

Published

24 January 2023

New trends will emerge in benefits and wellbeing in 2023 as employers look to address business pressures that may shift from talent pressures to the recession, says Matthew Gregson, Executive Director at Howden Employee Benefits and Wellbeing.

1. The Great Resignation may be over

Gregson says the economic downturn will put businesses under intense financial pressure, hitting the bottom line and making it harder for them to improve reward for their employees.

That can represent a huge challenge for employers who’ve been experiencing talent challenges, but then the talent landscape is likely to change too. During a recession, there is typically less movement in the labour market, as more employees value the security of their existing role over the promise of a new one.

What will this mean for employers? Those who’ve already taken the last few years as an opportunity to enhance their benefits and wellbeing programme will be at an advantage in attracting and retaining employees, whilst those who missed the opportunity may be under threat or need to work much harder with what they’ve got, where the purse strings have been tightened.

2. Be aware of the ‘Quiet Quitters’

While people may stay in their jobs next year, low employee engagement is a big risk and businesses need to be aware of the ‘quiet quitters’. Quiet quitting refers to employees who do the minimum requirements of their job and put in no more time, effort, or enthusiasm than is absolutely necessary.

With many employees still not being physically back in the office on a regular basis, coupled with increasing financial pressures and a worsening economic outlook, engagement is at an all-time low. While people are present they may not be productive and businesses need to act and engage these ‘quiet quitters’.

HR and reward professionals are therefore going to be asked more and more about how they are adding to culture and employee experience – and across digital and physical (on-site) formats.

3. Do not let your wellbeing focus get behind

Wellbeing will continue to be the major theme for HR in 2023. The last two years has seen many businesses make a significant investment in benefits to close gaps in healthcare and wellbeing provision. However, with less money around, the window of opportunity for companies to overhaul their benefits is closing. 

The big transition the market needs to see and that will occur this year, is a shift away from lots of point solutions, with reward teams managing 20+ wellbeing initiatives, to more holistic solutions, which offer a single place for all wellbeing needs.

4. Gender health benefits will be more common 

2023 will also see the next iteration of gender health benefits. To date, the market has been dominated by companies delivering targeted solutions. However, we expect to see more health providers come into this market, offering a broader range of solutions focused on gender specific issues including fertility, menopause, male & female cancers and gender identity services.

We see this as an important step – as good as many engagement and digital solutions are in this space, nothing will replace the need for clinical interventions, which we believe may be best offered as an extension or enhancement to the medical plan (through their own services or working with integrated partners).

This will mean asking employers to think about the whole person’s health needs and the level to which they want to support employees (from information and guidance to full clinical support).

5. Technology to drive engagement 

Investment in benefits technology will continue to grow, as companies continue to look for effective ways to manage their benefits, use data to identify challenges and maximise their investment into benefits by targeting spend in the right places. Technology also has a key role to play in communicating and engaging employees with their benefits. 

With hybrid working here to stay, engaging and communicating existing and new benefits has been a major challenge, and we expect employers to prioritise this in  2023 – whether it’s new apps, flexible benefits, webinars or through the intranet we will see a big push to use technology to communicate and engage employees.

And at a time when budgets are tight, we expect to see employers review their existing benefits spend to re-purpose monies from benefits that aren’t as valued as anticipated to invest in more engaging and valued approaches to benefits.

6. ESG will make a big impact

With the global spotlight shone brightly on the role that governments, businesses and individuals all have to play in safeguarding our planet, 2023 will be the year when ESG starts to be fully understood by both employers and employees, and positively influences more decision making around pensions and financial plans.

With the increased requirements on larger workplace and trust based pension plans in the ESG space, we believe we will see providers enhancing their levels of ESG investment focus, reporting, and visibility for employers and members alike.

As a result, we believe there will be more demand from employees in this space, which will lead to assets moving to providers with stronger, more progressive approaches to pension investments.

7. Financial Wellbeing will be a top priority

As the cost of living crisis deepens, financial wellbeing will inevitably be a major focus for employers. Financial education will become far broader than just pensions and include all aspects of finance – from debt management to retirement planning. 

There will be a whole generation now in the workplace who have not experienced a recession before and employers will want to ensure that this population in particular know how to access the support and information they need to look after their finances. 

And with the financial pressures on businesses as we outlined above, inflation-beating pay increases are going to be the challenge, so creativity with the solutions and services offered to employees will be key to success for many.

To conclude 2023 will be a financial challenging year but resourceful employers will look to do more with less and seek smarter ways to communicate and engage people with health and wellbeing benefits.

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Matthew Gregson - Executive Director

As Executive Director Matthew leads all aspects of our service proposition to corporate clients. He has over 18 years’ experience in employee benefits, including 15 ½ years at Thomsons Online Benefits, where he helped create their market leading flexible benefits proposition in the UK. Matthew has helped many large and complex clients introduce transformational change to their benefits programme, launching flexible benefits, wellbeing and global initiatives, for which many of those clients won awards.