Lower your risk, widen your margins
What if it was possible to lessen your risk, keep your premiums down and still enjoy comprehensive financial protection for your business?
Well, that’s what we do at Howden.
Part of being a great broker is being immersed in your world. And we are. Our specialist team only deals with clients in transportation, storage and logistics. It’s all we do, all day every day. We understand pallet networks, contract conditions and conditions of carriage. Say RHA, UKWA and CMR to us, and we’ll know what you’re talking about.
We’ve built up positive, long-term relationships with the specialist insurers in this space, and we understand how they analyse risk. We can use that knowledge on your behalf, to help you manage your own risk in a way that can lower your premiums and stop your insurance costs from eating into your financial margins.
Who we work with
We’ve spent more than a decade helping everyone from small family businesses to million-pound international shipping firms access the market’s best insurers, and get comprehensive cover that doesn’t come with overinflated premiums.
Our clients include:
- Small fleet owners
- Both national and international O licenced haulage companies
- Large fleet owners
- Combined warehouse and fleet owners
- Larger warehouses running refrigeration
- Specialist haulage for vehicle movement
- Haulage yards
- Pallet networks
- Freight forwarders
- Courier firms.
However big your operation and however complex the risks you face, we have the experience, market knowledge and resource to take that risk off your shoulders.
What we do
Your business is unique. Your cover should be, too. By designing a policy from scratch to meet the specific needs of your business, we can ensure you’re protected against the day to day risks you face, without you having to pay through the nose for cover you don’t need.
Here are just some of the types of cover we can include as part of your policy:
- Stock throughput
- Motor fleet
- Public and employer liability
- Business interruption
- Buildings and contents
- D&O and management liability
- Cyber insurance
- Deterioration of stock
- Group personal accident
If you have more complex needs, or have to safeguard against risks that are less common, get in touch with our specialist team today.
We’ll go to the market on your behalf, and use our relationships with insurers to make sure you get the cover you need, placed with the insurer that best suits your business.
Going above and beyond
Our job is to do everything we can to help you reduce your risks, and bring your associated costs down as a result.
For some clients, that might mean pinpointing small investments you can make on-site that could save you a lot of money in potential claims later on.
For others, it might mean analysing your telematics data to identify changes that will demonstrate to insurers how seriously you take risk management.
Sometimes, it might mean taking a deeper look at your contract conditions to see if we can work the market and get you a level of coverage that’s above the agreed union rates.
In some cases, we’ve used our in-house software to help clients ensure they meet their duty of care in terms of managing their drivers, such as making sure they’ve got relevant licences and ensuring they’re fit to drive. We’ve also helped clients ensure the vehicles representing them on the roads are being maintained properly.
£4m in ‘rejected’ claims… paid
When you need to make a claim through Howden, our specialist in-house claims team will take care of you.
Their job is to use their experience of the logistics and transport market to make sure you present your initial claim to your insurer in a way that maximises your chances of success. And, just as importantly, to offer you guidance and answer any questions you have, right the way through the process.
We also have a specific team on-staff tasked with one thing: to take a second look at so-called ‘rejected’ claims to see if we can do more to get that money back. In 2022 alone, this helped us recover more than £4m in extra pay-outs for our clients.
That’s how committed we are to delivering the best possible claims handling service.
Intercepting claims to bring costs down
Once credit hire (CHO) gets involved, third-party costs can rack up quickly. Our goal is to move your claim along quickly enough at the start, so we can prevent third-parties paying over the odds for their temporary fixes.
With fast First Notification of Loss (eFNOL), we can help prevent claims against you skyrocketing because the third-party has an ‘open line’ of credit from their own insurer.
Here for you, on your schedule
You don’t clock off at 5. Neither do we. We’re always here, whether that’s to make a claim or simply because you need help managing your policy.
Whether it’s 7 in the morning or 7 at night, we’ll be by the phone ready to chat, and we always aim to respond to emails within 24 hours.
Let’s face it, if you’re trying to get in touch with your broker at 7pm, it’s because you’ve got a problem that you need help with.
We’ll be there to give you that help, when you need it.