Motor fleet claims management

Because every organization is different, every customer journey is too, and within the same group, Howden adapts the specificities of the insured to as many customer journeys. The time given by the driver/fleet manager/claims manager to report an accident claim to Howden’s teams should be as short as possible, and the reporting channel should be tailored to each organization. To achieve this, Howden co-creates your claim reporting journey specifically according to the organization of your company, the tools made available to your employees, the profile of your fleet (equipment, trucks, SR), and your activity (short or long-term rentals, goods transportation, passenger transport, etc.). This management scenario built with you allows us to guide and inform our customer contacts throughout the claim process and follow the steps until the case is closed.

Each damage to the vehicles in your fleet must be assessed, and it is necessary to know the total cost of repairs, whether insured or not. Our network of experts conducts remote assessments (EAD) whenever the type of damage allows. It’s worth noting that almost all bodywork damage is eligible for EAD (except damage that affects the vehicle's safety), and nearly all vehicles (passenger cars, trucks, buses) can be eligible for remote assessment. All approved repairers in our bodywork network are authorized to carry out remote assessments. Additionally, our WebApp, available to your drivers, allows them to take photos of the vehicle damage in 6 minutes, potentially avoiding the need for the driver to visit the repair shop.

The Howden Fleet Management team has acquired broad management delegations due to its excellent ratings with our insurance partners. These delegations allow us to settle repairs almost autonomously, either through direct payment to the insured or to garages, whether accredited or not. This makes our management faster and more efficient, ensuring that your claims are settled quickly.