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We understand that the role of a good broker is much more than simply designing the right insurance product and placing it at a keen price.  We also offer our clients an in-house claims management team who liaise with insurers to negotiate claims.

We have a broad experience in handling Marine and Professional Liability claims and commit ourselves to:

  • The importance of personal service in combination with a dedicated contact

  • Pro-active and experienced employees

  • Efficient and effective manner of working

  • Permanent accessibility, including after hours contact.


Need to action a claim?

Get in touch

Let's talk...

+31 (0)10 720 0620

We'll put you in touch with the person best equipped to help.

Need to claim? 

Call us on +31 (1) 0 720 0620 or drop us a short message and we'll get back to you asap

Step 1: What's happened?

Step 2: Give us your details

The value of a broker is twofold:

1. Embed systems and processes to maximise defensibility of claims

The broker proves their worth when a major claim occurs, or even worse, when it’s contested. Of course, when you have a Howden policy you have broad, responsive policy wordings that have been skilfully designed to avoid tricky pitfalls.

2. Make sure claims are a learning tool to feed into future planning

It’s not always easy to see why claims are happening, but if you make a point of learning from them, you can roll out risk mitigating initiatives that make a big difference to your future claims experience. 

We cut through chaos to empower you with a clearer view.


Claims approach - Step-by-step

1. Establish protocol and lines of communication

Frustrating delays are usually because of poor communication. We take charge early on, connecting all relevant stakeholders and setting up open, transparent lines of communication

2. Appointing loss adjustors

We handpick your loss adjustors ( that’s actual named individuals, not just companies)

We insist on knowing who we’re working with. It’s much better to work with loss adjustors we know  – you’ve had enough nasty surprises, we’re here to help you avoid any more.

3. Develop step-by-step processes

Advising step-by-step on best practice procedures around all of your different polices and claims types – including a personalised set of “Do’s and Don’ts around claims”

4. Training your stakeholders

Having helped you develop your processes, we provide training on the new-improved way of doing things. We enable you to ensure to all of your relevant stakeholders are well versed in risk management initiatives.   

5. Claims Portfolio review and analysis

Combing the portfolio to find problem areas, risk learning and making recommendations. We regularly review live, recent and annual claims against historical data, to find ways to improve and save. 

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Claims learning is the bedrock of risk management. Whether you learn from your own mistakes or others’, we’re here to help you plan ahead

Contact us