RDAA Participants & Volunteers

Non-Medicare Medical Expenses typically include private hospital accommodation, Dental, Physiotherapy, Chiropractor and Osteopathy related expenses.

Common examples of Medicare items not claimable under the policy include Doctor/General Practitioner fees, public hospital admission, surgical fees, X-rays and Anaesthetist fees.

MRI scans are typically covered by Medicare, however, please check with your treating Doctor as in some cases, the provider may not be registered with Medicare.

The Health Insurance Act 1973 (Cth) does not permit your personal accident insurer to contribute to any charges covered, or partially covered by Medicare. 

Sometimes, your doctor, specialist or surgeon may charge more than the Medicare rebate for services. This may leave you with out-of-pocket expenses which are commonly referred to as the “Medicare Gap”. Please note the Medicare Gap is not covered under the Personal Accident Insurance Program.

There is a weekly injury benefit on the policy of up to $500 per week subject to Policy terms and conditions.

The maximum weekly injury benefit period is 52 weeks. The Policy is subject to a 7 day excess period (commonly referred to as a waiting period).

Yes, you are required to pay for your medical expenses upfront and seek subsequent reimbursement under the Policy. 

Please ensure that you keep all receipts for these expenses to include within your claim submission. Upon approval of your claim, you will be reimbursed.
 

We recommend lodging your claim as soon as possible to expedite the reimbursement process. 

Upon submission, the insurer will issue a claim number. This number will be used for the ongoing reimbursement of funds as expenses are incurred for the injury.
 

If you are not fully satisfied with our services, please talk to your account manager and advise us of your complaint.

If you remain unsatisfied with the way your concern has been dealt with, you may request a review of your complaint through our internal dispute resolution process by contacting our Complaints Officer at:

-    Phone: 1300 904 503
-    Email: [email protected]
-    Writing: Level 23, 20 Bond Street, Sydney, NSW 2000
-    Or by speaking to any representative of our business who will refer you to the Complaints Officer.