Tennis Australia - how to make a claim

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Tennis Australia insurance centre > How to make a claim

 

How to make a Personal Accident claim

How to make a Personal Accident claim

  1.  Lodge your Tennis claim via the online portal by following this link.
  2. Within 3 business days, Sportscover will email you via the email address listed on this online form.  They will email you the forms you need to complete to make a claim and a copy of the Policy Schedule, Policy Wording and Sportscover’s Frequently Asked Questions Document.
  3. You will then be required to complete the forms and return to Sportscover as soon as you can and preferably within 120 days from the accident date (this is a guideline).
  4. The claim will be entered onto Sportscover’s system within 10 business days of receiving the completed claim forms and you will be issued with a claim number as well as being advised of the consultant assigned to the claim.

From this point, you can deal directly with your assigned claims consultant. Sportscover will endeavour to respond to any request or further information you have provided within 10 business days.
 
A claim is settled for your Non-Medicare Medical Expenses when one of the following events has occurred (generally, should be within 2 to 4 weeks from notification).

  • Treatment is complete, and the claimant can return to participating in the sport and Sportscover has been notified of this in writing.
  • 12 months has passed from the date of accident, as the Policy can only provide coverage for a 12 month period from the date of accident.
  • The Benefit payable for Non-Medicare Medical Expenses is greater than the Maximum Benefit Payable once the Policy conditions and percentages have been applied.

For a lost wages claim, Sportscover will provide a benefit monthly in arrears up to the time a claimant can return to work, so long as all information has been provided to assess a lost wages claim. i.e. Details of Employment form completed, TFN or ABN number provided, current and up to date medical certificates on file.

This is a limited summary of the policy. Terms, conditions, limits and exclusions apply. For full details please refer to the Insurer issued policy schedule and wordings.

How to make a General Liability claim

If an incident occurs where you are being held liable by a third party you should contact Howden as soon as possible. Do not admit liability under any circumstances. 
Download and complete the claim form to make a claim relating to public liability or professional indemnity insurance

Other claims

 For any other claim (i.e. Management liability, General Property/Equipment (Business Package Coach Members only), etc) please contact the Howden Sports Team on the 1300 219 461 help line or by email to [email protected]. Howden will let you know what to do next.

Contact Howden

For any enquiries regarding insurance including any policy documents, speak to a helpful representative at Howden via phone or email.

Phone 1300 219 461
Email [email protected]

We're always here to help

Drop us a message below and we'll get back to you as soon as we can.

You can also call us on Freecall 1300 219 461, or email us at [email protected].


 

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