Manufacturing

When a leading food manufacturer approached us, they were concerned about gaps in their existing insurance program and the performance of their broker.

Our approach:
Our review uncovered a critical issue: no risk surveys had ever been conducted to demonstrate to insurers how well-managed their premises were. As a result, property insurers were pricing premiums based on worst-case assumptions, costing the client far more than necessary.

Outcome:
Once appointed, we immediately conducted comprehensive risk surveys and prepared a powerful submission to the insurance market.
- Over $100,000 saved on property premiums
- An additional $40,000 saved across the rest of the program

Impact:
But the benefits didn’t stop there. During our review, we identified several areas where the client was underinsured, or not insured at all. We provided clear insights into these exposures, enabling the client to make informed decisions about their coverage. The result was a program that not only saved significant money but also delivered stronger protection and peace of mind.

Our client, a manufacturer of glass, timber, and steel staircases for residential buildings, faced a major challenge: their incumbent broker couldn’t secure full property insurance capacity, and the lead insurer planned to withdraw due to unactioned risk recommendations. With renewal imminent, the client engaged us for a solution.

Our approach:
We commissioned an independent risk survey to strengthen negotiations and identified actionable improvements, including installing a Fire Detection System. We worked closely with the client to implement these measures and communicated progress to insurers, demonstrating proactive risk management.

Outcome:
The lead insurer reversed its decision and renewed at full capacity. Additional markets oversubscribed, allowing us to select a strong long-term panel. We also negotiated a reduced excess upon completion of the Fire Detection System, critical when an arson claim occurred months later.

Impact:
The installed system detected the fire within minutes, enabling rapid response and containment. Our in-house claims team then partnered with the client step by step, from assessing property damage and business interruption to ensuring the loss was accurately represented to insurers and the claim never stagnated. These combined efforts not only secured competitive insurance but likely saved the client’s business.