How to make a claim

Personal Accident

If you are a member of a Netball Australia State/Territory Association or Club and you have suffered an injury whilst participating in a netball or netball related activity (including training, competing, official social event, fundraising activity or other sanctioned activity) please follow the steps below to lodge a Personal Accident claim.

For injuries sustained on or after April 1st 2024

Please refer to the policy wording for policy terms, conditions and exclusions. Please complete the below online claim submission and submit it to Berkshire Hathaway Specialty Insurance Company (BHSI) following the steps below:

Please access the online claim submission portal here
Complete each section of the online claim form.
The declaration by your Association or Club must be completed by a nominated official. Incomplete claim forms may cause a delay in processing your claim. You can
Additional information may be required if you are lodging a Loss of Income claim.
Upon lodgement of your claim, you will receive a confirmation email from Berkshire Hathaway Specialty Company (BHSI).

Claim assessment – Please note, a claim number will be assigned and provided to you within 2 business days. The claims team will complete a full review of your claim and provide you with a response within 10 business days.

We recommend lodging your claim as soon as possible. To get started, you’ll need to have incurred at least one medical expense. Once your claim is submitted, you’ll receive a claims reference number, which can be used to send through any ongoing expenses directly to the claims team via email.

If you have already lodged your claim and require an update, please contact Berkshire Hathaway Specialty Insurance Company (BHSI) directly:

Phone 1300 380 377
Email [email protected]

For assistance with completing your Personal Accident Claim Form please contact Howden:

Phone 1300 420 370
Email [email protected]

You acknowledge that you are authorised to provide all information on your own or someone else’s behalf with regard to a claim. In doing so you consent to Howden collecting, using, handling and disclosing that information in accordance with our Privacy & Data Protection Policy.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording	Items covered by Medicare; NOT claimable through the Personal Accident Policy
Ambulance	Doctor
Physiotherapist	Public Hospitals
Dental	Surgeon & Surgeon’s Assistant
Private Hospital Accommodation	X-Rays
Chiropractor	Anaesthetist
MRI Scans*	MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

NOTE: In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

Public Liability, Products Liability, Professional Services and Association Liability

If an incident occurs where you are being held liable by a third party you should contact Howden as soon as possible. Do not admit liability under any circumstances.

For all policy coverage queries or details on how to make a claim, please contact Howden, Insurance broker for Netball Australia.

Travel Insurance

In the event that you need to make a travel insurance claim, or need assistance, please contact your team manager.

If you are not part of a team please use the contact information provided to you by your Netball State/Territory Association.

Training tips with Netball Australia's KNEE Program

Netball Australia's KNEE Program provides in depth training tips designed to help prevent knee injuries on the court.

The KNEE Program

Contact Howden

For any enquiries regarding insurance including any policy documents, speak to a helpful representative at Howden via phone or email.