Privacy & Data Protection policy

1. Data controller

This website is published by Howden Assurances Maroc, an insurance brokerage company governed by Law No. 17-99 on the Insurance Code.

Address: Angle Moulay Youssef & Av. Hassan 1er, Résidence Sourour, 2nd floor, No. 6 – Casablanca, Morocco

Telephone: +212 (0) 5 22 26 65 04

Contact email address for data protection: [email protected]

2. Legal basis and applicable framework

Howden Assurances Maroc undertakes to protect personal data in accordance with the provisions of Moroccan Law No. 09-08 on the protection of personal data (and not Law 09-09, correction made). [howdengroup.com]

3. Purposes of processing

Personal data is processed for the following purposes:

  • Management of insurance subscriptions and contracts
  • Claims management
  • Customer relationship management and commercial prospecting
  • Administrative and financial management
  • Fulfilment of legal and regulatory obligations
  • Human resources management (for employees)
  • Security of property and persons (video surveillance)

4. Categories of data processed

Depending on the case:

  • Identification data
  • Contact data
  • Contractual and financial data
  • Data necessary for risk assessment or management
  • Claims data
  • Images captured by video surveillance (equipped sites)
  • HR data for employees

5. Recipients

The data may be transmitted:

  • To insurers and reinsurers
  • To authorised partners or service providers
  • To legally competent authorities
  • To experts, solicitors, auditors
  • To assistance organisations
  • To technical service providers

6. International transfers

Any transfers are carried out in strict compliance with Law 09-08 and, where applicable, in accordance with the authorisations of the CNDP.

7. Retention periods

Data is retained:

  • For the period necessary for the purpose of the processing
  • For the duration of the contract and the legal post-contractual period
  • For the specific periods required by regulations (insurance, taxation, CNDP)

8. Your rights

In accordance with Law 09-08, you have the right to:

  • access
  • rectification
  • object

To exercise your rights, please contact: [email protected]

9. CNDP declarations and authorisations

In accordance with CNDP requirements, the processing operations carried out by Howden Assurances Maroc are duly registered:

(Source: CNDP national register – declared processing operations) [CNDP - How...torisation | PDF]

Declarations

  • D1787/2025 — Mail management
  • D395/2023 — Video surveillance in the workplace

Prior authorisations

  • A1999/2025 — Human resources management
  • A1998/2025 — Multi-risk home insurance (subscriptions and claims)
  • A1997/2025 — Death/Disability/Health Insurance
  • A1996/2025 — Assistance (subscriptions and claims)
  • A1995/2025 — Workplace Accidents and Occupational Illnesses
  • A1994/2025 — Motor Vehicle Liability Insurance
  • A1992/2025 — Life Insurance & Capitalisation