Privacy Policy

Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable
information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they
relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values
set by the Indonesian Government which reflected in Law Number 27 of 2022 concerning Protection of
Personal Data (UU PDP)

1. Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where
required or permitted by law. Providing us with your Personal Information is always your choice. However, your
decision not to provide certain information may limit our ability to provide you with our products or services. We
will require you to consent to the collection, use, or disclosure of information as a condition to the supply of a
broking service, furthermore with this privacy policy you being aware of, we may deemed that you have provide
us your consent to process your personal data or information for the purpose of insurance placement and claims following this privacy policy, however you may withdraw your consent at anytime by giving us a notice.

4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us.
With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have
otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

6. Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness
We will make information available to you about our policies and practices with respect to the management of
your Personal Information.

9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be
given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions
You may direct any questions or enquiries with respect to our privacy policy or our practices by


[Brama Adiyaksa]
[Compliance Manager]

+62 21 29394913
[email protected]
PT. Howden Insurance Brokers Indonesia
Millennium Centennial Center 33rd Floor, Jl. Jend. Sudirman Kav.25, Jakarta, 12920