Austria
Belgium
Denmark
Estonia
Finland
France
Germany
Greece
Iceland
Ireland
Italy
Liechtenstein
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
Turkey
United Kingdom
Australia
Hong Kong
New Zealand
India
Indonesia
Japan
Malaysia
Philippines
Singapore
Thailand
Brazil
Chile
Colombia
Mexico
Peru
USA
Bahrain
Israel
Morocco
UAE
Saudi Arabia
Tanzania
A smarter way to manage employee health insurance
myClaims is our in-house mobile app, created to make managing health insurance claims easier, faster, and more transparent — for both employers and insured employees.
From real-time tracking to paperless submissions, myClaims gives users complete visibility and control over their claims — all from the palm of their hand.
Key features of myClaims
Real-time claim tracking
- Follow the entire reimbursement process, from submission to settlement
- Get automatic notifications for every status change
- See full claim details, including reasons for any rejection
Online claim submission
- Upload receipts, medical reports, and prescriptions straight from your phone
- Submit 24/7 — no more chasing HR or sending emails
Benefit overview
- See your benefit entitlements and annual limits at a glance
- Clean, user-friendly design makes it easy to understand what’s covered
Claim history
- View previous claims (cashless or reimbursement)
- Useful for reference, budgeting, or resolving any issues
In-app helpdesk support
- Ask questions about ongoing or past claims
- Receive direct support from our customer service team
Document reminders
- Instant alerts if your claim is missing documentation
- Get notified when revisions are needed — so you’re never left wondering
Benefits for your business
- Claim transparency: Your team can monitor claims progress in real time
- Operational efficiency: Less admin for HR, faster processing for everyone
- Fewer complaints: Clear, trackable claims mean fewer frustrations
- Lower costs: Streamlined workflows reduce leakage and improve accuracy
Benefits for your people
- Mobile-first convenience: No paperwork, no delays, no stress
- Faster reimbursements: Claims are processed quickly and reliably
- Always-on access: Employees can check their benefits and claim status anytime
- Better visibility: Full history and benefits at their fingertips
More confidence, less confusion: It’s all in one place — clear and easy to use
Meet the team
Firman Amersyah
Firman Amersyah
Senior Vice President
Firman joined Howden in December 2013 as Assistant Vice President in the Strategic Business Development. He is responsible to develop the business strategically across the company. Part of his responsibility is to develop initiatives towards clients.
Prior to joining Howden, Firman worked at Aon as Manager at Corporate Risks Services Division, where handle various major clients as well as Lippo group business. Part of his focus is also to develop affinity initiatives with corporate risks services. Previously, he also worked for JLT to handle corporate and industrial clients for 4 years and prior to that he was working for one of the major bank in Bandung, Panin Bank as internal auditor. He has more than 7 years experience.
Firman graduated from Bina Nusantara University, majoring in computerized accounting. He has just completed one of the professional qualifications from ANZIIF, CIP, Ahli Pialang Asuransi dan Reasuransi Indonesia (APAI) and Certified Indonesian Insurance & Reinsurance Broker (CIIB).
Erick Silalahi
Erick Silalahi
Vice President
Erick joined Howden in September 2013 as Assistant Manager in the Strategic Business Development. Having been promoted in January 2016 as business manager. He was given a new role to lead Employee Benefits effective from June 2016. He is responsible for client servicing in Employee Benefits area and making sure to meet our client expectations.
Prior to joining Howden, Erick worked with Aon for 2 years as Account Executive and responsible for new business and existing client development for global and referral business Aon worldwide. Previously, He also experienced working for insurance companies. He has overall more than 8 years experience in the industry.
Erick graduated from STIMRA Trisakti and currently pursuing professional qualifications in insurance broking. He holds professional qualification Ahli Pialang Asuransi dan Reasuransi Indonesia (APAI) and Certified Indonesian Insurance & Reinsurance Broker (CIIB).
Yolanda Ulfa
Yolanda Ulfa
Business Manager
Yola joined Howden in January 2017 as Assistant Manager in Employee Benefits division. She is responsible for expanding and client servicing in Employee Benefits area and making sure to meet our client expectation.
Prior to joining Howden, Yola worked for one of big insurance broker company, PT Jardine Lloyd Thompson.
Yola also holds professional qualification Ahli Pialang Asuransi dan Reassurance Indonesia (APAI). Yola also qualified at Level 5 for professional Insurance Broker certification based on Indonesian regulation.