Treat Customers Fairly Charter

We, Howden Insurance Brokers Sdn Bhd, Howden Takaful Brokers Sdn Bhd and all our operating subsidiaries (collectively, “Howden Malaysia”) are committed to maintain transparency and provide our services based on trust, security, efficiency, effectiveness, and courtesy for the benefit of our customers. This Charter specifies our commitment to provide the highest standards of fairness in all our dealings to protect the interests and financial well-being of our customers.

1. We commit to embed fair dealing into our organization’s corporate culture and core values.
2. We commit to ensure that customers are provided with fair terms.
3. We commit to ensure that customers are provided with clear, relevant and timely information on our services.
4. We commit to ensure that our staff and representatives exercise due care, skill and diligence when dealing with customers.
5. We commit to ensure that customers receive suitable advice and recommendations that take into account their financial needs and circumstances.
6. We commit to ensure that customers’ complaints and claims are handled in a prompt, fair and effective manner.
7. We commit to ensure that vulnerable consumers are treated fairly and equitably, including by our staff and representatives.

For more details on the Charter, click here.