Turning claims into learning
As well as leveraging our network and experience to get the claim paid as quickly as possible, most of our clients see claims as a learning opportunity. Using your broker in this way can be hugely beneficial, helping you take control of your risk scenario.
Claims are in fact, what educators call “teachable moments.” There’s an optimal moment to learn anything, and often with risk management, there’s no finer moment than claim time.
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The value of a broker
1. Embed systems and processes to maximise defensibility of claims
The broker proves their worth when a major claim occurs, or even worse, when it’s contested. Of course, when you have a Howden policy you have broad, responsive policy wordings that have been skilfully designed to avoid tricky pitfalls.
2. Claims management and advocacy as a frontline service
Claims management and advocacy is a key cog of our broking services. We regularly monitor the progress of clients’ claims and will not hesitate to intervene and ensure that claims are properly and efficiently handled; we advocate aggressively but fairly for our clients to ensure that they receive their due under the policy.
At Howden, we are proud to have received many testimonials from clients who have been pleased with our claims services.
3. Make sure claims are a learning tool to feed into future planning
It’s not always easy to see why claims are happening, but if you make a point of learning from them, you can roll out risk mitigating initiatives that make a big difference to your future claims experience.
We cut through chaos to empower you with a clearer view.
Howden provided clarity on technicalities while offering sound advice throughout the process of our claim. Their continuous advocation for fair adjustments with our insurer also led to several items being reinstated as part of our claim. These factors led to a favourable outcome as we were able to indemnify 95% of the invoices we submitted in record time.
Claims approach - step by step
1. Establish protocol and lines of communication
Frustrating delays are usually because of poor communication. We take charge early on, connecting all relevant stakeholders and setting up open, transparent lines of communication
2. Appointing loss adjustors
We handpick your loss adjustors ( that’s actual named individuals, not just companies)
We insist on knowing who we’re working with. It’s much better to work with loss adjustors we know – you’ve had enough nasty surprises, we’re here to help you avoid any more.
3. Develop step by step processes
Advising step-by-step on best practice procedures around all of your different polices and claims types – including a personalised set of “Do’s and Don’ts around claims”
4. Training your stakeholders
Having helped you develop your processes, we provide training on the new-improved way of doing things. We enable you to ensure to all of your relevant stakeholders are well versed in risk management initiatives.
5. Claims Portfolio review and analysis
Combing the portfolio to find problem areas, risk learning and making recommendations. We regularly review live, recent and annual claims against historical data, to find ways to improve and save.