Howden Care: what we do

colleagues sitting at a table

Supporting you to protect your people

From their first day in your organisation to their last, your people are exposed to many health risks. Understanding and minimising this risk throughout their employment journey helps your people and your business to thrive.

Howden Care provides highly specialised injury and illness prevention and management solutions that deliver real cultural, financial and health benefits to your people and your organisation.

Why should your organisation make workplace care a priority? 

People wellbeing: keeping your people healthy, happy and productive makes sense.

Safeguard your business: protecting you and your business from potential financial and criminal liability as a result of a failure to provide a safe and healthy workplace.

Financial impacts: reduce the financial impact of illness and injury on your ACC and other people risk insurance premiums.

Hidden costs: minimise the hidden costs of illness and injury – poor culture, presenteeism, absenteeism, talent acquisition and retention to name a few.

Much more than insurance

Our team are highly experienced Allied Health, injury management and safety professionals. They're focussed on developing customised solutions that deliver positive health outcomes for individuals, first and foremost. Because when you do that, the organisation reaps the benefit.

Using claims analytics to solve business problems

We can help you introduce initiatives to improve the health of your workforce and reduce the root causes of claims. For example, deep claims analytics could reveal a lot of your claims relate back to stress. We can help you review the situation and find solutions, helping cut unnecessary stress to improve productivity and wellbeing at the same time.    

Speak to us about how other companies are using these insights. 

 

People first

Our people centred model is focused on early intervention through specialised case management. Tailored services to meet your specific needs. Howden Care - protecting your people all day, every day.

Howden Care

Why partner with Howden Care?

EXPERTISE

We are experts with an average of 20 years employee health and claims management experience – we are passionate, innovative and solution focused  who work closely with our clients to deliver results. 

GROWTH

Our tailored health and injury management programs are able to grow with your business – we deliver a single service to a full people risk offering based on your needs now,  and as these change into the future. 

UNDERSTANDING

We help you understand your risk profile, work out what you already do well, and where there may be opportunities for improvement in managing your people risk. 

DATA

Our services are driven by an industry-leading data intelligence and analytics platform – with the ability to demonstrate identify insights into your injury and illness trends. You will be able to prevent future claims, effectively track interventions and highlight return on investment. 

Meet the team

Photo of Cliff McCord

Cliff

Cliff McCord
CEO Howden Care
Photo of Cliff McCord

Cliff McCord

CEO Howden Care

I am first and foremost a people person. I believe that good people will attract good clients, leading to fruitful long-term relationships. I want to make sure that our people have the tools and resources to deliver upon the promises we make to clients, and to steer them to a superior outcome, and excellence in customer service.

Cliff brings a strong commitment to placing the wellness of his clients and his team at the centre of his decision making, which along with his extensive management experience, gives Howden Care a strong foundation.
Prior to joining Howden, Cliff spent over 20 years at Wellnz - a workplace claims management, rehabilitation and wellness business - where he progressed from case management through to ultimately becoming the CEO. During his 6 years as CEO, Wellnz experienced extremely strong growth.

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Rachel

Rachel Doody
Partner, Business Relations
Photo of Rachel Doody

Rachel Doody

Partner, Business Relations, Howden Care

I love being part of a team who are all incredible experts and extremely passionate about delivering the absolute best in class service for our clients, whilst at all times looking after each other. We have the autonomy and support to continuously challenge the status quo and bring new innovation to the way we deliver services.

Rachel brings a wealth of experience and comprehensive knowledge of injury and illness risk, prevention and management. As a qualified and registered Physiotherapist, with private and public clinical experience, Rachel is an expert in partnering with organisations to collaboratively design tailored health, safety, wellbeing and injury management programs which deliver results.
Her comprehensive experience is complimented by an extensive vocational consulting background across a wide range of sectors both in Australia and New Zealand, including aviation, warehousing, transport, retail and healthcare.
Rachel is passionate about supporting organisations to create safe workplaces, which support employees to maximise their health, wellbeing and productivity and minimise the impact of injury and illness.

Photo of Fergus Rolston

Fergus

Fergus Rolston
Partner, Business Relations
Photo of Fergus Rolston

Fergus Rolston

Partner, Business Relations

Howden is a company that walks the talk. When we say we put people first, it’s not a corporate slogan, it genuinely empowers people to be innovative and create better outcomes for our clients.

Fergus brings over 16 years of experience in injury management, ACC, and employee health management. Fergus has worked in all aspects of the injury management industry as a Case Manager, People Leader, Technical and Review Advocate, Account Manager and Business Development Manager.

Photo of Denise Stuart

Denise

Denise Stuart
Partner, Operations
Photo of Denise Stuart

Denise Stuart

Partner, Operations

What an exciting time to be part of this team of talented, committed individuals to rethink and reimagine the rehabilitation experience - putting people at the centre of what we do.

Denise brings over 20 years' experience in the ACC environment, learning and development, operational strategy and project management. Denise has worked with employers in a variety of sectors, across all areas of employee health and the ACC Accredited Employer Programme, consulting with them to create specialised solutions to meet their individual needs. As a qualified nurse and Case Management specialist she supports clients through the AEP application process, audits and the day-to-day implementation of their program.

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Terrance

Terrance Coe
Partner, Business Relations
Photo of Terrance Coe

Terrance Coe

Partner, Business Relations, Howden Care

I joined the team as I believe the Howden Group put people before profits. Our services are simple to explain, we help people, and do so at times when they are really struggling either mentally or physically. With over 30 years’ experience, I have seen what the market offers, and know that the Howden Care team are the best performers in providing support to clients and their employees.

Terrance commenced managing claims at ACC in 1992 and has been in the industry ever since with nearly 30 years’ experience. Terrance has held senior positions within ACC managing incentive products and has also worked in South Australia and Victoria Workers' Compensation schemes. His most recent roles include setting up Gallagher Bassett’s TPA business in New Zealand from 2009 - 2018. Terrance joined Wellnz in 2018 as a Business Relationship Manager, working with employers to transition them from other TPA’s, ACC standard scheme and supporting existing accredited employers with product and risk options within the AEP.

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Leith-anne

Leith-anne Mangos
Partner, Operations
Photo of Leith-anne Mangos

Leith-anne Mangos

Partner, Operations, Howden Care

With over 20 years of experience serving people, businesses, and communities, my desire is to deliver our clients tailored and meaningful health & wellbeing support. My drive is to empower, educate and connect people with the right support at the right time.

Drawing on experience largely from the health, disability and injury management sector, Leith-anne thrives on working with clients to deliver health and wellbeing solutions to suit their needs. Leith-anne is excited to strive to knock down the barriers of the traditional processes, in order to holistically create and influence positive strength-based solutions.
Leith-anne is dedicated to improving the framework in which clients can access health services to support their biggest asset, their people.

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Kath

Kath Braid (nee Lynch)
Partner, Operations
Photo of Kath Braid (nee Lynch)

Kath Braid (nee Lynch)

Partner, Operations, Howden Care

My passion is people and leadership. I design services that are unique to the market and couple exceptional expertise with the Howden way, truly centred around people. 

Kath brings Howden Care over 20 years of frontline and operational leadership experience in injury management and wellness in the workplace, with a particular interest in mental health and injury. Kath is focused on the design and implementation of our services to support employers and their people with all things safe and well.

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Stephanie

Stephanie Bennett
Partner, Operations
Photo of Stephanie Bennett

Stephanie Bennett

Partner, Operations, Howden Care

At Howden, People First is more than a slogan – it’s the way we approach everything we do. It’s empowering to be part of a company that invests in their people and lets them get on with challenging the status quo to create better solutions for their clients.

Stephanie has worked in injury management for more than 18 years across a diverse range of claim types and roles, and has particular expertise in the ACC Accredited Employer Program. She utilises her extensive experience to partner with her clients to not only manage their work injuries, but also identify opportunities and solutions to help them to look after the wider health and wellbeing of their employees. Stephanie has worked with a variety of employers ranging from the health sector, government and primary industry to retail and manufacturing. Her 9 years of management experience brings proven capabilities in operations, leadership and coaching.

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Kylie

Kylie Carrig
Quality Manager
Photo of Kylie Carrig

Kylie Carrig

Quality Manager, Howden Care

Kylie brings over 20 years’ experience in injury management, both at ACC and in the ACC Accredited Programme. Kylie is a qualified nurse and worked in a variety of health areas including as a Polytechnic Nurse Lecturer. Kylie’s focus is in Learning & Development, and Quality Management for both the Howden Care Team and our external customers.



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Rebecca

Rebecca Barrow
Case Manager
Photo of Rebecca Barrow

Rebecca Barrow

Case Manager, Howden Care

Rebecca has comprehensive knowledge in mental health and illness with a passion for empowering people to maximise their health and wellbeing. Rebecca has worked in Case Management for 7 years across a range of claim types such as mental injury, physical injury, early intervention, medical illness and absenteeism. Rebecca applies a whole person approach to the care she provides to her clients to ensure the best possible outcome is achieved.

Photo of Vanessa Riddler

Vanessa

Vanessa Riddler
Case Manager
Photo of Vanessa Riddler

Vanessa Riddler

Case Manager, Howden Care

Vanessa brings over 10 years’ experience working in injury management in both physical and mental injuries as well as having a background in working with young people with disabilities. Vanessa has a genuine passion for people and is dedicated in providing assistance, care and support. Vanessa has extensive knowledge in the Accredited Employer Program (AEP) having worked closely with a number of employers in a variety of different industries and is passionate about building relationships with each client to gain a better understanding of their business and needs of each employee.



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+64 0 27 319 9423

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Call us on +64 0 27 319 9423 or send us a message and we'll get back to you.

Howden Pacific Head Office
Level 9, Bligh House
4-6 Bligh Street
Sydney NSW 2000
Australia

Head office contact details:
T +64 0 27 319 9423


Postal Address:
PO Box 784
Shortland Street
Auckland, 1140
New Zealand