Howden Care: what we do

colleagues sitting at a table

Supporting you to protect your people

From their first day in your organisation to their last, your people are exposed to many health risks. Understanding and minimising this risk throughout their employment journey helps your people and your business to thrive.

Howden Care provides highly specialised injury and illness prevention and management solutions that deliver real cultural, financial and health benefits to your people and your organisation.

Why should your organisation make workplace care a priority? 

People wellbeing: keeping your people healthy, happy and productive makes sense.

Safeguard your business: protecting you and your business from potential financial and criminal liability as a result of a failure to provide a safe and healthy workplace.

Financial impacts: reduce the financial impact of illness and injury on your ACC and other people risk insurance premiums.

Hidden costs: minimise the hidden costs of illness and injury – poor culture, presenteeism, absenteeism, talent acquisition and retention to name a few.

Much more than insurance

Our team are highly experienced Allied Health, injury management and safety professionals. They're focussed on developing customised solutions that deliver positive health outcomes for individuals, first and foremost. Because when you do that, the organisation reaps the benefit.

Using claims analytics to solve business problems

We can help you introduce initiatives to improve the health of your workforce and reduce the root causes of claims. For example, deep claims analytics could reveal a lot of your claims relate back to stress. We can help you review the situation and find solutions, helping cut unnecessary stress to improve productivity and wellbeing at the same time.    

Speak to us about how other companies are using these insights. 

 

Howden Care

People first

Our people centred model is focused on early intervention through specialised case management. Tailored services to meet your specific needs. Howden Care - protecting your people all day, every day.

Why partner with Howden Care?

EXPERTISE

We are experts with an average of 15 years employee health and claims management experience – we are passionate, innovative and solution focused  who work closely with our clients to deliver results. 

GROWTH

Our tailored health and injury management programs are able to grow with your business – we deliver a single service to a full people risk offering based on your needs now,  and as these change into the future. 

UNDERSTANDING

We help you understand your risk profile, work out what you already do well, and where there may be opportunities for improvement in managing your people risk. 

DATA

Our services are driven by an industry-leading data intelligence and analytics platform – with the ability to demonstrate identify insights into your injury and illness trends. You will be able to prevent future claims, effectively track interventions and highlight return on investment. 

Meet the team

Photo of Cliff McCord

Cliff

Cliff McCord

CEO Howden Care
Photo of Cliff McCord

Cliff McCord

CEO Howden Care

I am first and foremost a people person. I believe that good people will attract good clients, leading to fruitful long-term relationships. I want to make sure that our people have the tools and resources to deliver upon the promises we make to clients, and to steer them to a superior outcome, and excellence in customer service.

Cliff brings a strong commitment to placing the wellness of his clients and his team at the centre of his decision making, which along with his extensive management experience, gives Howden Care a strong foundation.
Prior to joining Howden, Cliff spent over 20 years at Wellnz - a workplace claims management, rehabilitation and wellness business - where he progressed from case management through to ultimately becoming the CEO. During his 6 years as CEO, Wellnz experienced extremely strong growth.

Photo of Rachel Doody

Rachel

Rachel Doody

Partner, Business Relations
Photo of Rachel Doody

Rachel Doody

Partner, Business Relations

I love being part of a team who are all incredible experts and extremely passionate about delivering the absolute best in class service for our clients, whilst at all times looking after each other. We have the autonomy and support to continuously challenge the status quo and bring new innovation to the way we deliver services.

Rachel brings a wealth of experience and comprehensive knowledge of injury and illness risk, prevention and management. As a qualified and registered Physiotherapist, with private and public clinical experience, Rachel is an expert in partnering with organisations to collaboratively design tailored health, safety, wellbeing and injury management programs which deliver results.
Her comprehensive experience is complimented by an extensive vocational consulting background across a wide range of sectors both in Australia and New Zealand, including aviation, warehousing, transport, retail and healthcare.
Rachel is passionate about supporting organisations to create safe workplaces, which support employees to maximise their health, wellbeing and productivity and minimise the impact of injury and illness.

Photo of Fergus Rolston

Fergus

Fergus Rolston

Partner, Business Relations
Photo of Fergus Rolston

Fergus Rolston

Partner, Business Relations

Howden is a company that walks the talk. When we say we put people first, it’s not a corporate slogan, it genuinely empowers people to be innovative and create better outcomes for our clients.

Fergus brings over 16 years of experience in injury management, ACC, and employee health management. Fergus has worked in all aspects of the injury management industry as a Case Manager, People Leader, Technical and Review Advocate, Account Manager and Business Development Manager.

Photo of Denise Stuart

Denise

Denise Stuart

Partner, Operations
Photo of Denise Stuart

Denise Stuart

Partner, Operations

What an exciting time to be part of this team of talented, committed individuals to rethink and reimagine the rehabilitation experience - putting people at the centre of what we do.

Denise brings over 20 years' experience in the ACC environment, learning and development, operational strategy and project management. Denise has worked with employers in a variety of sectors, across all areas of employee health and the ACC Accredited Employer Programme, consulting with them to create specialised solutions to meet their individual needs. As a qualified nurse and Case Management specialist she supports clients through the AEP application process, audits and the day-to-day implementation of their program.

Photo of Stephanie Bennett

Stephanie

Stephanie Bennett

Partner, Operations
Photo of Stephanie Bennett

Stephanie Bennett

Partner, Operations

At Howden, People First is more than a slogan – it’s the way we approach everything we do. It’s empowering to be part of a company that invests in their people and lets them get on with challenging the status quo to create better solutions for their clients.

Stephanie has worked in injury management for more than 18 years across a diverse range of claim types and roles, and has particular expertise in the ACC Accredited Employer Program. She utilises her extensive experience to partner with her clients to not only manage their work injuries, but also identify opportunities and solutions to help them to look after the wider health and wellbeing of their employees. Stephanie has worked with a variety of employers ranging from the health sector, government and primary industry to retail and manufacturing. Her 9 years of management experience brings proven capabilities in operations, leadership and coaching.

We're always here to help

Drop us a message below and we'll get back to you as soon as we can.

You can also call us on Freecall 0800 083 227, or email us directly [email protected]
For claims formally with Gallagher Bassett Injury Management please call 0508 333 999.


 
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