Complaint

Our goal is to always provide our customers with excellent service. We regret that we were unable to meet your expectations and that a complaint has arisen. Our goal is to process your concern quickly and to your satisfaction.

Below, we explain what happens after you submit your complaint using our online form:

Processing

Once we receive your complaint via our website, it will be recorded immediately and forwarded to our relevant team. We will carefully review your complaint and contact you within three working days to confirm receipt, request any further information we may need or provide you with feedback on how we intend to proceed.

The review usually takes no longer than 10 working days. If we are unable to offer you a solution within this period, we will explain the reasons for this and inform you of the next steps.

The Howden Germany Group does not participate in dispute resolution proceedings before an alternative dispute resolution body.

Thank you for your trust!

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