Claims

Claims are our time to shine

How the process works

The claims department acts as an interface between the customer and the insurer in the event of an insurance claim. Staffed exclusively by specialist lawyers, we have all the insurance law expertise you will ever need.

When you run into trouble, the Howden hendricks claims department is the number to call. Don’t waste time trying to find a lawyer yourself. We will provide a suitable lawyer to attend to your case, a genuine expert in the issues you face.

Alternatively, you can download the Manager SOS App from the Apple or Google Play app stores and use that to connect directly with our panel of specialist law firms – the app will send you the first available lawyer, to get someone to support you promptly.

The SOS app also provides valuable advice on what to do whilst you wait for your lawyer.

What happens then?

Even though we as insurance brokers do not settle claims ourselves, our advice and support in the during the claims process benefit clients in many ways.

We conduct an initial telephone consultation, explain the procedures and agree on which documents are required for a well-founded claim report to the insurer. In doing so, we always keep potential insurance law problems in mind.

hendricks GmbH writes its own insurance terms and conditions and has them underwritten by the respective insurers. Due to this, all of our employees have a very high level of expertise.

The claims department is staffed exclusively by lawyers.

Their role is to avoid our clients receiving unjustified denials of coverage by the insurers and working to correct unfair decisions with convincing legal opinions.

If this should not lead to the desired success, we seek personal discussion with the insurer. Consequently, you will always a strong partner at your side who supports him in every respect vis-à-vis the insurer.

Why our claims capability is our greatest strength

We guarantee highly competent handling of D&O/E&O/criminal/ legal protection cases.

With over 500 new claims per year, our claims experts in the claims department are constantly "in training." Each new challenge they face leads to fresh learning, which is readily incorporated into developing our existing terms and conditions, and insurance product development.

A claims database with the essence of thousands of D&O/E&O cases testifies to our claims and product competence.