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Claims

Guidelines

In this section we detail several guidelines which will make it easier in the event a claim is filed against you, or in an event of a circumstance which may lead to a claim.  Naturally, the following are subject to a specific policy's terms and conditions and applicable law. We are at your service for any query or clarification.

Read our Claims examples here.
 

When to notify a potential claim

The cases detailed below are the ones that require you to notify insurers. Such notification should be made us:

  1. If a claim is made against the insured; or
  2. If you receive correspondence either verbally or in writing that includes intentions of filing such a claim; or
  3. If you become aware of any circumstances which may lead to a claim.

As soon as you become aware of any of the above, please advise us and send us a detailed written notice. A late notice may be considered by an insurer as a breach of the policy's conditions and may jeopardize your rights and requested coverage.

Timely and detailed cooperation with insurers is necessary in order to expedite a response regarding any approval of legal costs, if provided by your policy.
 

Notifying us

A detailed notice should be forwarded in writing to us. In the notice, please be sure to mention all the relevant details:

  1. The date you become aware of the facts. If you were served with a court claim, the date of submission of the papers to you is important to determine the timeframe to file a statement of defense, so please be sure to mention it.
  2. The essence of the allegations.
  3. Copy of the relevant documentation.
  4. The sum claimed or the sum likely to be claimed.
  5. Your preference of a law firm to represent you with their requested fees.
  6. Any relevant material you would like to add.
  7. A brief response to the allegations.

Please give the name of the contact person in your company along with their full contact details, direct, cellular, and fax number and email address.  We recommend a senior officer (CEO, CFO, Legal Counsel, Managing Partner, etc.).

You are invited to consult with us as per your legal representation, in Israel and abroad.
 

What is the process after you have notified us?

After receiving the notifications we will forward it to insurers.
Insurers will go over all the details, and then will decide any further steps to evaluate their liability under the policy. They may choose one of several options. The most common ones are:

  1. To hold their response until after receipt of additional information. In this case, we will revert to you with their requests and advise them of your response.
  2. To appoint counsel to monitor the claim on their behalf ("Monitoring Counsel"). In such an event you should cooperate with the Monitoring Counsel, in order to complete this phase and get insurers to confirm cover or advise how they wish to proceed with the claim. This option will usually be taken in court claims.

In any case, it is most recommended to keep us updated as per any development. This will allow us to speed up insurers' response time in case of a possible compromise.
 

For your attention

In all cases your policy's instructions are obligatory and are legally binding.
In no case should the insured admit liability or reach a settlement with the claimant or with anyone other party on their behalf, without receiving in advance an approval in writing from insurers or from Monitoring Counsel.

Any agreement made with the defense lawyer in respect of their fees should be approved by insurers in writing and in advance.
 

Footnote
All of the above is subject to your policy’s terms and conditions and applicable law.  We are at your service for any query or clarification.

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