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Risk and claims management solutions
In the complex and ever-evolving world of health and care, the right risk and claims management support can make all the difference.
We understand the unique challenges and demands faced by health and care providers, the need for diligent risk management and above all, the importance of delivering solutions and lending a helping hand when it’s needed most. We believe that understanding the unique needs of the sector allows us to provide tailored solutions that bring genuine value – whether that’s in mitigating risks, navigating regulatory requirements or ensuring claims processes are as efficient and stress-free as possible.
Solutions designed around you
Our holistic risk and claims management solution allows a strategic approach and bespoke offering to help you to manage, mitigate and address risks, and understand and handle claims effectively.
Our risk and claims management solution is designed to be scalable, ensuring organisations of all sizes and structures receive exceptional assistance. We will work closely with you to assess your needs and provide the right combination of solutions for your business, ensuring a seamless and personalised experience.
Core
These services form a strong foundation for businesses of all sizes within the health and care sector, ensuring you have the critical support needed to operate with confidence
Support and clear communication
Access to our established and experienced claims team
Fair and equitable resolutions and outcomes
Strong relationships with insurers and third-party advisors
Challenging declinatures or coverage issues
Our experienced Risk & Claims Advocates will navigate complex policies and challenge unfair repudiations, declinatures or coverage issues. They will advocate for fair resolutions, ensuring you have more clarity and better results.
Benchmark review - BmR1: Essential overview
Our benchmark review provides an independent health check for your business, offering an insightful overview of strengths and areas for improvement through a RAG Report. You'll also receive a complimentary 30-minute consultation with our Risk & Claims Advocates.
Access to a 24/7 legal helpline
Under your Legal Expenses insurance policy
Access to an Employment/HR helpline
Accessible Monday to Friday, 9am to 5pm
Access to a Health & Care Law Hub
Access to thought leadership
Premier
Offering customised services that provide greater flexibility and deeper levels of support allowing us to adapt these packages to your specific need and operational priorities. Includes everything in our Core solution plus:
Root cause analysis
Using data to identify common causes of claims across the sector of your business and provide actionable insights to reduce the frequency of future claims
Performance benchmarking
Utilising data to benchmark performance against industry standards, highlighting your performance, areas for improvement and potential training needs.
Customised dashboards
Offering real-time analytics dashboards to track claims performance, trends, and key metrics such as claims ratios and types of claims. This enables us to identify and make recommendations on how to improve certain areas of your business to make you more attractive to insurers on future renewals.
Tailored and bespoke interactions from our Risk & Claims Advocates
Benchmark review - BmR2: Enhanced analysis
For organisations seeking a more in-depth analysis, one of our Risk & Claims Advocates will work with you to provide targeted and tailored recommendations to support strategic decision-making and help you to drive business improvements.
Packages tailored to your needs
We also offer a number of packages across our people risk and compliance and regulatory support offerings. You are able to hand pick the package levels across each of the offerings to suit your unique requirements. Following the completion of our benchmark review, we can provide expert recommendations and work with you to guide you in selecting the most effective solution for your business.
Compliance and regulatory risk support
Maintaining good compliance and regulation is critical for providers in the health and care sector, to help ensure high standards of care, protect the safety of patients, service users and employees and can help you to avoid legal and financial penalties.
Strong compliance frameworks can also reduce the risk of errors, safeguard against malpractice and help to ensure that your services are delivered in line with industry standards.
With expert guidance in risk management, we support you in meeting and exceeding regulatory standards whilst identifying and mitigating risks before they become liabilities.
We can create bespoke packages tailored specifically to your organisation’s needs, including support with:
- Compliance and registration
- Safety and quality assurance
- Crisis and immediate assistance
- Operational efficiency and improvement
- Feedback and enhancement
- Staff and leadership support
- Strategic initiatives
- Clinical governance
- Quality, safety and risk management
People risk
Managing people risk is crucial for businesses in the health and care sector, where the well-being of service users, patients, visitors and employees is paramount. Effective people risk management helps ensure that staff are well-trained, supported, and working in safe environments, reducing the likelihood of costly mistakes, legal issues, or reputational damage. By proactively addressing these risks, businesses can foster a healthier workforce, improve care outcomes, and maintain compliance with industry standards, all while safeguarding their reputation and financial stability.
Health & Safety
Prioritising good health and safety practices can help to create a solid foundation for better care in high-risk environments, safeguarding both the people delivering services and those receiving them. Our health and safety packages include guidance and support from specialists, plus reviews, audits and assessments to help you stay compliant with the latest regulations.
We offer three packages, each providing varying levels of support depending on your unique organisational structure and needs. We can also create bespoke packages tailored around you.
Helping to ensure that you can fulfil your legal obligations and baseline level of compliance for low-risk businesses.
- Competent person support
- Health & Safety audit
- Policy and risk assessment reviews
- Health and safety management system
- Unlimited email and telephone support
Provides compliance for medium-risk businesses through enhanced support, surveys, and management support.
Protect online package plus:
- Fire risk assessment
- Onsite support
- Health and safety homeworking checklist
- Access to Howden Safety Systems
Enhanced compliance support for your medium-to-high risk companies, helping to ensure that you fulfil your legal obligation to meet ‘competent person requirements’, as well as greater onsite support and training modules built around your business needs.
Protect Online and Protect Standard packages plus:
- Enhanced onsite support
- Bespoke training
Human Resources
Every business can feel the benefit of effective HR support to ensure you are looking after your most important asset – your people. It helps to ensure that staff are properly recruited, trained, and supported in a high-pressure environment, whilst helping to reduce turnover, prevent burnout, and promoting a positive workplace culture – all of which are essential for delivering consistent, high-quality care.
We offer three packages, each providing varying levels of support depending on your unique organisational structure and needs. We can also create bespoke packages tailored around you.
Providing you with advice and guidance on HR matters
- HR and employment law advice line
- Reviewing quarterly commercial and risk management newsletter
Helping you to remain legally compliant with employment legislation by keeping you up to date with the latest employment law changes that could impact you.
Consult HR package, plus:
- Access to an online portal
- Employer defence
- HR documentation review
- Annual service review meeting
Helping you to identify gaps and areas for improvement in your current HR practices and procedures by understanding your business needs and organisational culture. Helping you to implement seamless HR processes, allowing you to build a resilient and agile workforce.
Consult HR and Review HR packages, plus:
- Employee Assistance Programme
- Breathe HR (holiday management system)
- Consultancy/ leadership training
- Call management reports
- Mini HR audit
Benchmark review
Our independent benchmark review provides a vital health check for your organisation, designed to evaluate performance, identify areas for improvement and help ensure compliance with regulatory standards.
This structured assessment follows a tiered approach, providing varying levels of support depending on your unique organisational structure and needs.
Training courses
It is widely recognised that ongoing training and development can be transformational for a business, with its employees’ retaining skills and exceeding personal goals as a result.
We can also offer an extensive portfolio of training options, giving your board members, executive management teams, managers and supervisors the skills they need to operate effectively, professionally and within the confines of the law.
Meet our Risk & Claims Advocates
Sabrina Meetaroo
News and insights
Pricing of these services are available on request.
Howden have developed relationships with companies within the Howden group and a number of third-party industry specialists who, alongside Howden, supply bespoke risk management solutions for the sector. All third-party providers have been through the appropriate risk and compliance checks are authorised to use.