Practise with confidence
For medical, health and social care businesses, insurance claims are almost inevitable, and they can be incredibly complex. They often run into millions.
Specialist insurance cover is a key factor in protecting your livelihood, with handcrafted wordings with the legal language weighted in your favour (giving you every advantage in claims negotiations).
That takes knowledge and experience.
Our 100+ strong health and care team manages $300m in premium each year. We represent thousands of clients from a wide cross-section of the medical and caring professions.
We live and breathe the health and care industry. It’s all we do.
What does this mean for you?
You’ll be able to talk to an expert who understands your business, knows the risks intimately, and has the wherewithal to help safeguard your future prospects.
Who do we work with
Our client base is as broad as our policies.
We help everyone from sole trader therapists right the way up to large US hospital chains and Universities.
Just like doctors, we’re specialists. Our team is comprised of subject-matter experts, with years of experience helping clients manage risk in specific individual areas of the medical, health and social care sectors, including:
Here to fight your corner
Over our decades in this business, we’ve built up contacts and strong relationships with leading insurers specialising in medical, health and social care.
This gives us the freedom and flexibility to ensure your policies are backed by the specialist insurer best placed to handle your risk. No round pegs in square holes.
And because we have good relationships with and are respected by insurers, we’re not afraid to work the market. To negotiate strongly on your behalf to get you the coverage you need without you having pay over-inflated premiums.
We don’t stop working for you when your cover is placed. Our job is to help you manage your risk all-year round. We work diligently to stay on top of risk trends, so we can pinpoint any emerging trends that might affect you now and in future, and bring them to your attention.
That way, no matter how the sector and the legislation continues to evolve, we can proactively help you towards the most suitable coverage and up-to-the-minute risk management strategies.
What we do
We want to do the best job possible for you, as no two healthcare businesses are identical.
That’s why our goal is always to design a bespoke policy that covers your specific needs.
As you’ve probably already worked out, we see no value in ‘one size fits all’ cover. Tailoring is the way forward, both in terms of quality of protection and cost control.
Our clients come to us for a range of different types of cover, including:
- Medical indemnity
- Dental indemnity
- Professional indemnity
- Building and contents insurance
- Employers' liability insurance
- Public liability insurance
- Business interruption insurance
- Legal expenses insurance
- IP infringement insurance
- Product liability insurance
- Cyber insurance
- Locum insurance
- Directors' and officers' insurance
- Motor insurance
As you can see, our clients range from cutting edge digital health care providers to the most traditional GP surgeries.
Whatever your needs, our 100+ global experts have the knowledge, skill and experience to help shoulder the risks your business has to face.
Healthcare doesn’t clock off at 5
If you’re calling your insurance out of hours, it’s probably because you’ve got a problem you need help with quickly. Our claims team always aims to respond to calls and emails as quickly as we can, certainly within 24 hours.
Meanwhile, you won’t have to worry about waiting weeks for the right documentation to come through.
You’ll get access to our client portal, where you can access all your documents, change your details, pay premiums and make any requests as you see fit.
Your business moves quickly. We do, too.
Specialist in-house claims handling
Our dedicated in-house claim team only deal with claims in medical, health and care. It’s all they do. All day, every day.
They’ve built up many years of shared experience across thousands of individual claims, and they’ll use it on your behalf.
A huge part of making a successful claim is the initial presentation to your insurer. It is a flashpoint, where things can go wrong. Our experience in the sector is incredibly valuable here. Our claims team understands what insurers look for in the initial claim presentation, and they understand the key mistakes to avoid to give your claim the best possible chance of prompt payment.
If a claimant brings a claim against you, meanwhile, our specialists will diligently study the evidence, and work alongside your insurer to build the most thorough case we can on your behalf.
We’ll always work in your best interest. Even if that means recommending the insurer pays the claimant compensation or agree to a settlement.