We understand that the role of an insurance broker is much more than simply designing the right insurance product and placing it at an attractive price. 

Our dedicated claims team help our clients to manage the claim settlement process from notification to the insurer until final settlement, ensuring that claims are settled quickly, fairly and in accordance with the provisions of the applicable insurance policy.

With our claim team’s assistance, clients gain a significant advantage when negotiating technical issues with regard to large or complex claims.

Our claims service include:

  • Assisting our clients with the preparation of the submission of the required claim documentation;
  • Representing our clients in discussions with insurers, loss adjusters, forensic accountants, law firms and other parties in connection with the claim;
  • Preparing regular claim summary reports and evaluating occurred claims, with recommendations on how to avoid or mitigate the related risks or suggestions for improvement of policy wordings;
  • Facilitating and monitoring the claim process until final payment.

To find out more about our claims service, please contact Mrs. Johanna Tan, Head of Claims, on +65 6510 3778 or by sending an email to jtan@sg.howdengroup.com.   

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